We answer every message within one business day.
Questions about charges, the 30-day money-back guarantee or an invoice.
Help importing a configuration file, connection issues or choosing a server location.
To cancel, email [email protected] from the address you used to subscribe and write “Cancel subscription” in the subject. We confirm cancellation the same business day; no further charges are made and access continues until the end of the period already paid for.
To request a refund within the 30-day guarantee period, see the Refund & Cancellation Policy.
Monday–Friday, 9:00–18:00 (CET). Messages received outside these hours are answered on the next business day.
Email: [email protected]
Website: defshieldvpn.app
DefShield VPN